Monitoring - Bambora is continuing to monitor the issues experienced within our Legacy IVR environment.

The current service provider will need to perform additional work to repair the damage, they have identified the issue is in relation to the NSW flooding, which has caused damage to the physical phone lines.

Issue: Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones. This can cause numbers inputted to not be accepted correctly.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.

The service provider is working on this issue and is yet to confirm when this issue will be resolved.
Once this information is available we will update this space.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 9, 13:53 AEST
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the possible issue is in relation to the NSW flooding, which may have caused damage to the physical phone lines.
The current service provider will need to perform additional work on the phone lines tonight between:
Start: Tue, 6th April 2021 20:00 AEST
End: Tue, 6th April 2021 23:59 AEST
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line is tested and restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.
If you have already redirected your phone lines or are unaffected by this incident, then you wont be impacted by this work.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 6, 16:48 AEST
Update - Bambora is continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.

The current service provider performed work on the phone lines last night which has not solved the issue.

However, from last night's work on the lines, they were able to identify the next steps to fix the lines. This will involve replacing and testing the copper cables.

At this stage, the repair work is planned for after the Easter weekend where the service will be unavailable for the repair period. Bambora will confirm the outage period when confirmed with the service provider.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 31, 14:07 AEDT
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.
The current service provider will need to perform some work on the phone lines between:
Start: Tue, 30th Mar 2021 20:00 AEDT
End: Tue, 30th Mar 2021 23:59 AEDT
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line and server are restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 30, 15:49 AEDT
Update - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines. The current service provider is isolating where the damage is and will repair this. Bambora shall advise once this is completed.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 29, 16:58 AEDT
Identified - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have recieved reports of a intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora will be performing a restart of the service tonight (22nd March 2021) at 8pm which will cause up to a 15min service outage.
Note: This will only affect customers on our legacy IVR service. Customers who have migrated to the new IVR service will be unaffected by this restart.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 22, 15:18 AEDT

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Under Maintenance
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Under Maintenance
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Important Notice: Transport Layer Service – TLS 1.1 UAT Retirement
This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation of the retirement of TLS 1.1 in production (date to be confirmed), Bambora wishes to advise that the matching changes have been made in our UAT environment and the environment is ready for testing.

What does this mean for me/my business?
All services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3, to ensure a successful connection. As all services are impacted, this will include:
• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end users using an outdated browser

How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora, therefore we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

Why are these changes necessary?
As a payments service provider, it’s important that Bambora comply with the newest security standards to protect you, and your customers’ data. As such, Bambora are making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries, or wish to discuss these changes further, please contact the Bambora support team at support.apac@bambora.com.
Posted on Jul 29, 11:37 AEST
ACI Scheduled Maintenance #224997 Aug 8, 06:00-10:00 AEST
Description: ACI will be performing maintenance on the ReDi Servers.

Impact: During the window, data loading into ReDi reports will be delayed. ReDi interfaces will remain available. Transactions that occur during the maintenance will not be visible to users until after the maintenance has completed.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 23, 05:45 AEST
ACI Scheduled Maintenance #225221 Aug 8, 09:30-11:30 AEST
Description: ACI will be performing maintenance on the ReD Shield and CSI servers.

Impact: CSI will be unavailable for the duration of the maintenance. No impact is expected to transaction fraud screening services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 24, 08:17 AEST
ACI Scheduled Maintenance #225429 Aug 8, 19:00-22:00 AEST
Description: ACI will be performing maintenance on the ReDi servers.

Impact: The ReDi interface will remain available throughout the maintenance period but clients maybe logged out momentarily on two occasions during the window. Should this happen, clients will be able to log back on again straight away.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 26, 07:52 AEST
Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 28, 15:59 AEST
Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 28, 16:00 AEST
Description of Maintenance: Routine Patching Maintenance on Demo

Outage/Impact: Clients connecting to our DEMO/UAT environment may experience two intermittent service interruptions, of up to 5 minutes in duration each, during the designated change window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Aug 3, 07:30 AEST
Description: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

Impact/Outage: Paymark will be carrying out maintenance work during this window (patching)

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Aug 3, 16:38 AEST
ACI Scheduled Maintenance #226698 Aug 12, 00:00 - Aug 14, 06:00 AEST
Description: ACI will be performing maintenance activity during this window.

Impact: For the first three hours of the window, CSI and Control Center (including ReDi) will be unavailable in the customer test environment. No further impact is expected for the remainder of the window.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 31, 08:39 AEST
NAB Scheduled Maintenance #228170 Aug 13, 11:00 - Aug 15, 06:00 AEST
Description: Change record CHG000228937 will be deploying Scheme Compliance July 21Q4 - Connex Online changes in production.

Impact/Outage: Any links with no failover built in will be refreshed with an outage of < 1 min 2 mins.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Aug 5, 18:01 AEST
ACI Scheduled Maintenance #226701 Aug 15, 10:00 - Aug 20, 08:00 AEST
Description: ACI will be performing maintenance activity during this window.

Impact: For the first three hours of the window, CSI and Control Center (including ReDi) will be unavailable.
No impact is expected for the remainder of the window, and no impact is expected to real-time fraud screening at any point during the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 31, 08:45 AEST
NAB Scheduled Maintenance #221484 Aug 16, 08:00 - Aug 17, 06:00 AEST
Description:
NAB will be preforming a scheduled maintenance for 22 hours to improve their Disaster Recovery solution.

Outage: It is suspected there will be a 1-3 hour period where systems will be offline.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 7, 15:12 AEST
Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 28, 16:01 AEST
NAB Scheduled Maintenance #225663 Oct 6, 16:32 - Oct 7, 14:32 AEST
NAB will be preforming a scheduled maintenance for 22 hours to improve their Disaster Recovery solution.

Outage: It is suspected there will be a 1-3 hour period where systems will be offline.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 26, 16:34 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Aug 6, 2021

No incidents reported today.

Aug 5, 2021
Completed - Please note that this activity has been cancelled.

We will send a new notification when it has been rescheduled. Apologies for any inconvenience caused.

Description of Change: Change record CHG000228937 will be deploying Scheme Compliance July 21Q4 - Connex Online changes in production.
Aug 5, 17:58 AEST
Scheduled - Description: Change record CHG000228937 will be deploying Scheme Compliance July 21Q4 - Connex Online changes in production.

Impact/Outage: Any links with no failover built in will be refreshed with an outage of < 1 min 2 mins.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 12:53 AEST
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:00 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 27, 17:33 AEST
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:00 AEST
Scheduled - Description of Maintenance: Visa ClickToPay Application Maintenance

Outage/Impact: Optus PayMyBill page will have an intermittent service interruption up to 30 minutes during the first hour of the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 27, 17:32 AEST
Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 3, 13:38 AEST
Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work.

Outage/Impact:You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 3, 13:25 AEST
Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 AEST
Scheduled - Description: Paymark is undergoing a network refresh project involving devices at our datacentres to ensure that Paymark remains PCI DSS compliant.

Outage/Impact: During this maintenance window, to prevent impact to your transaction processing, your active comms will need to be redirected to DC3 ahead of the maintenance on DC4.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 3, 12:07 AEST
Aug 4, 2021
Completed - The scheduled maintenance has been completed.
Aug 4, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:30 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 27, 17:31 AEST
Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 AEST
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 29, 17:32 AEST
Completed - The scheduled maintenance has been completed.
Aug 4, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work during this window.

Outage/Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 15:10 AEST
Aug 3, 2021
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Legacy IVR Service Issue

Impact Summary: Connection issues would have been experienced when connecting to numbers on our secondary line for legacy IVR.

Cause: Under investigation

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Aug 3, 18:04 AEST
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

We are currently experiencing issues with our IVR services. Some customers may have difficulties connecting to automated phone services hosted by Bambora.

Bambora are actively investigating this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 3, 13:30 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 01:30 AEST
Scheduled - Description: We wish to advise that the National Australia Bank has scheduled maintenance activities on the following date/time.

Impact/Outage: During this scheduled maintenance window , all of the Connex Switch Links will be refreshed, one after other. For interfaces without alternative links, there could be an impact to transaction processing for approximately 30 seconds or less during the refresh.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 20, 19:48 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 16, 16:41 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work during this window.

Outage/Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 15:09 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 16, 16:47 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 AEST
Scheduled - Description: Paymark is undergoing a network refresh project involving devices at our datacentres to ensure that Paymark remains PCI DSS compliant.

Outage/Impact: During this maintenance window, to prevent impact to your transaction processing, your active comms will need to be redirected to DC3 ahead of the maintenance on DC4.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 14, 12:56 AEST
Aug 2, 2021
Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 11:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 13:17 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 11:31 AEST
Scheduled - Description of Maintenance: : Primary Data Centre Maintenance (Third Party Maintenance)

Outage/Impact: Bambora will redirect all traffic to secondary data centre during the maintenance window to prevent impact to transaction processing.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 10:36 AEST
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Transaction errors on ANZ MIGS

Impact Summary: Transactions processed on ANZ MIGS VPC between 07:02 - 07:38 AEDT may have returned an error.

Cause: Under Investigation

Resolution Summary: Failed over to alternate datacenter

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jul 30, 08:44 AEST
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:00 AEST
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 10:28 AEST
Jul 29, 2021
Completed - The scheduled maintenance has been completed.
Jul 29, 05:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 02:00 AEST
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 28, 10:29 AEST
Completed - The scheduled maintenance has been completed.
Jul 29, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 20, 16:04 AEST
Jul 28, 2021
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 22:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work.

Outage/Impact: You may experience an outage of up to 10 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 20, 14:51 AEST
Completed - Please note that this activity has been postponed.

We will send a new notification when it has been rescheduled. Apologies for any inconvenience caused.

Description of Change: Transport Layer Service – TLS 1.1 Retirement

If you have any questions please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 27, 17:03 AEST
Scheduled - Important Notice: Transport Layer Service – TLS 1.1 Retirement
This service is the protocol that provides privacy and data integrity between communicating computer applications. Bambora wishes to advise that the version TLS 1.1 will be retired on July 31, 2021.

What does this mean for me/my business?
All services that utilise TLS to communicate to Bambora must connect via TLS version 1.2 or 1.3 from close of business July 31, 2021, to ensure a successful connection. As all services are impacted, this will include:
• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end users using an outdated browser

How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora, therefore we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to Bambora, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

Why are these changes necessary?
As a payments service provider, it’s important that Bambora comply with the newest security standards to protect you, and your customers’ data. As such, Bambora are making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries, or wish to discuss these changes further, please contact the Bambora support team at support.apac@bambora.com.
Jul 8, 10:42 AEST
Completed - The scheduled maintenance has been completed.
Jul 27, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 20, 07:26 AEST
Jul 26, 2021
Resolved - Bambora has resolved the incident. Please find further details below:

Details: ANZ Interchange AU Errors

Impact: Transactions processed via ANZ interchange between 14:37 and 15:01 have errored

Cause: Under Investigation

Current Status: Transaction approving

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jul 26, 16:39 AEST
Monitoring - Bambora has resolved the incident and is continuing to monitor. Please find further details below:

Details: ANZ Interchange AU Errors

Impact: Transactions processed via ANZ interchange between 14:37 and 15:01 have errored

Cause: Under Investigation

Current Status: Transaction approving - Redirected traffic

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jul 26, 16:03 AEST
Update - Bambora is continuing to investigate. Please find further details below:

Details: Transaction errors on the ANZ interchange bank link

Impact: Transactions processed via ANZ interchange between 14:37 and 15:01 have errored

Current Status: Transaction approving - Redirected traffic

Cause: Unknown at this stage

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 26, 15:10 AEST
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

Transactions submitted via ANZ interchange since 14:37 may return an error.

Bambora is actively investigating this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 26, 14:56 AEST
Completed - The scheduled maintenance has been completed.
Jul 26, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 AEST
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 21, 09:15 AEST
Jul 25, 2021
Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 AEST
Scheduled - Description: ACI will be performing a software upgrade to the storage devices in our Norcross data center.

Impact: Customers connecting to ACI for file transfers (such as SFTP) during this change will have their transfers delayed until after the change window has concluded. This affects both inbound and outbound file transfers. Additionally, settlement processing and any ancillary processes requiring file uploads will be delayed until the end of this window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 23, 08:26 AEST