All Systems Operational

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Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Verifone NZ Scheduled Maintenance #194962 Mar 9, 22:00 - Mar 10, 04:00 AEDT
Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 9, 11:55 AEDT
Paymark Scheduled Maintenance #193487 Mar 9, 23:00 - Mar 10, 01:00 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: Upto a 5 minute outage expected

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 3, 18:52 AEDT
Description of Maintenance: Emergency Application maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.


If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 9, 16:57 AEDT
Verifone NZ Scheduled Maintenance #194829 Mar 10, 23:00 - Mar 11, 04:00 AEDT
Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 8, 14:53 AEDT
ANZ Scheduled Maintenance #194621 Mar 11, 01:00-05:00 AEDT
Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: You may see the ANZ links briefly drop and recover during the maintenance window. While the links are stop/started in-flight transactions may time out.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 6, 08:38 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: Upto a 15minute outage expected

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 5, 13:44 AEDT
ACI Scheduled Maintenance #193832 Mar 14, 11:30-15:30 AEDT
Description of Maintenance: ACI will be performing maintenance on ReD Shield and CSI services.

Outage / Impact: CSI will be unavailable for up to 90 minutes during the first two hours of the window. No impact is anticipated to transaction fraud screening services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 3, 08:26 AEDT
ACI Scheduled Maintenance #194614 Mar 14, 12:00-16:00 AEDT
Description of Maintenance: ACI will be updating the SSL certificate on web client servers.

Outage / Impact: Customers logged in to ReDi BI at the time may be disconnected from their session. If this happens, users should just refresh their browser and log back on. No impact to transaction-processing or fraud-screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 6, 08:29 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: No outage expected

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Mar 5, 13:45 AEDT
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Mar 9, 2021
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: Upto a 15minute outage expected

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 2, 16:05 AEDT
Mar 8, 2021
Completed - The scheduled maintenance has been completed.
Mar 8, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: No Outage expected

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 5, 13:44 AEDT
Completed - The scheduled maintenance has been completed.
Mar 8, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 10:00 AEDT
Scheduled - Description of Maintenance: ACI will be performing regular maintenance on the ReDi servers.

Outage / Impact: During the window, the ReDi Bi interface will be available, but for the first 4 hours of the window no new data will populate into the interface.
For the final 2 hours the interface will be be available and data will be current, but users may experience a situation where they are disconnected from the server. If this occurs, users should simply refresh the browser and log back on.
No impact is anticipated to transaction-processing or fraud-screening services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 23, 09:00 AEDT
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: An outage was experienced on the FDI Bank Link between 14:49 & 14:56.

Impact Summary: Transactions submitted via the FDI bank link between 14:49 & 14:56 may have returned an error.

Cause: Under Investigation

Resolution Summary: Bank link stabilised

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Mar 8, 15:22 AEDT
Mar 7, 2021
Completed - The scheduled maintenance has been completed.
Mar 7, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 19:00 AEDT
Scheduled - Description of Maintenance: ACI will be performing regular maintenance on the ReDi servers.

Outage / Impact: During the window, the ReDi Bi interface will be available, but no new data will populate until the maintenance has concluded. No impact is anticipated to transaction-processing or fraud-screening services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 23, 08:53 AEDT
Completed - The scheduled maintenance has been completed.
Mar 7, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 AEDT
Scheduled - Description of Maintenance: Routine database maintenance

Outage/Impact: During the change window, Bambora expects an intermittent service interruption for up to 30 seconds.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email:support.apac@bambora.com
Phone: Australia - 1300 721 163
New Zealand - 0508 477 477
Feb 16, 18:24 AEDT
Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 23:00 AEDT
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 2, 16:22 AEDT
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 13:03 AEDT
Scheduled - Description of Maintenance: Infrastructure maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.


If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 24, 15:07 AEDT
Completed - The scheduled maintenance has been completed.
Mar 3, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:00 AEDT
Scheduled - Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: You may see the ANZ links briefly drop and recover during the maintenance window. While the links are stop/started in-flight transactions may time out.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 28, 12:56 AEDT
Mar 2, 2021
Completed - The scheduled maintenance has been completed.
Mar 2, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 20:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: They expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 2, 10:51 AEDT
Completed - The scheduled maintenance has been completed.
Mar 2, 13:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 13:02 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 15 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 25, 19:21 AEDT
Resolved - The incident is resolved. Please find further details below:

Details: Errors on Mastercard Payment Gateway Service(MPGS) bank link.

Impact Summary: Transactions submitted on the MPGS Link between 07:32 to 08:35 AEDT may have received an error response.

Cause: Unknown at this stage. The Mastercard team is actively investigating.

If you have any concerns please don’t hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Mar 2, 13:10 AEDT
Monitoring - The incident is resolved and our team is continuing to monitor. Please find further details below:

Details: Errors on Mastercard Payment Gateway Service(MPGS) bank link.

Impact Summary: Transactions submitted on the MPGS Link between 07:32 to 08:35 AEDT may have received an error response.

Cause: Unknown at this stage. The Mastercard team are actively investigating.

If you have any concerns please don’t hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Mar 2, 09:48 AEDT
Mar 1, 2021
Completed - The scheduled maintenance has been completed.
Mar 1, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 07:00 AEDT
Scheduled - Description of Maintenance: ACI will be performing upgrades to network security devices in one of their Data Centers.

Outage / Impact: No impact to service is expected as a result of this maintenance activity as traffic will be routed to an alternative data center for the duration of the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 17, 09:04 AEDT
Completed - The scheduled maintenance has been completed.
Mar 1, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 00:30 AEDT
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 26, 17:20 AEDT
Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 11:30 AEDT
Scheduled - Description of Maintenance: ACI will be performing maintenance on ReD Shield and CSI services.

Outage / Impact: CSI will be unavailable for up to 90 minutes during the first two hours of the window. No impact is anticipated to transaction fraud screening services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 17, 06:28 AEDT
Feb 27, 2021

No incidents reported.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:00 AEDT
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 25, 14:00 AEDT
Completed - The scheduled maintenance has been completed.
Feb 26, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 15 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 18, 12:46 AEDT
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 AEDT
Scheduled - Description of Maintenance: Database maintenance.

Outage/Impact: Bambora does not anticipate any interruption to reporting functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 17, 13:20 AEDT
Completed - The scheduled maintenance has been completed.
Feb 25, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:06 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 16, 16:36 AEDT
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:00 AEDT
Scheduled - Description of Maintenance: iPayRent IVR maintenance

Outage/Impact: Bambora does not anticipate any interruption to IVR call or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
New Zealand - 0508 477 477
Feb 16, 18:21 AEDT
Completed - The scheduled maintenance has been completed.
Feb 24, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 00:00 AEDT
Scheduled - Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: You may see the ANZ links briefly drop and recover during the maintenance window. While the links are stop/started in-flight transactions may time out.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 28, 12:55 AEDT
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:00 AEDT
Scheduled - Description of Maintenance: Infrastructure maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 16, 18:18 AEDT
Completed - The scheduled maintenance has been completed.
Feb 23, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 07:00 AEDT
Scheduled - Description of Maintenance: Standard application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 11, 12:31 AEDT
Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 AEDT
Scheduled - Description of Maintenance: Routing Infrastructure maintenance

Outage/Impact: Delayed batch processing for a couple of clients during the designated change window. Bambora does not anticipate any interruption to other functionality.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Feb 9, 13:56 AEDT