All Systems Operational

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Important Notice: Transport Layer Service – TLS 1.1 UAT Retirement
This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation of the retirement of TLS 1.1 in production (date to be confirmed), Bambora wishes to advise that the matching changes have been made in our UAT environment and the environment is ready for testing.

What does this mean for me/my business?
All services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3, to ensure a successful connection. As all services are impacted, this will include:
• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end users using an outdated browser

How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora, therefore we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

Why are these changes necessary?
As a payments service provider, it’s important that Bambora comply with the newest security standards to protect you, and your customers’ data. As such, Bambora are making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries, or wish to discuss these changes further, please contact the Bambora support team at support.apac@bambora.com.
Posted on Jul 29, 11:37 AEST
Paymark Scheduled Maintenance #238661 Oct 18, 23:00 - Oct 19, 03:00 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 6, 11:26 AEDT
Paymark Scheduled Maintenance #238205 Oct 18, 23:00 - Oct 19, 03:00 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.



If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 5, 17:39 AEDT
Description of Maintenance: Wordline will be carrying out maintenance to our core switch application. We are upgrading one node at a time to de-risk the process.

Outage / Impact: we do not expect any outages to the switch.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 5, 11:20 AEDT
Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 7, 11:28 AEDT
Paymark Scheduled Maintenance #238661 Oct 19, 23:00 - Oct 20, 01:00 AEDT
Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 30 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 13, 09:29 AEDT
ACI Scheduled Maintenance #240380 Oct 20, 09:00-10:00 AEDT
Description of Maintenance: ACI will be performing maintenance on the ReDi servers.

Outage / Impact: The ReDi interface will remain available throughout the maintenance period but clients may experience up to 30 minutes delay for new transactions to appear in the portal during the upgrade.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 15, 08:35 AEDT
Description of Maintenance: Routine Patching Maintenance on Demo

Outage/Impact: Clients connecting to our DEMO/UAT environment may experience two intermittent service interruptions, of up to 5 minutes in duration each, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 13, 13:17 AEDT
ACI Scheduled Maintenance #239496 Oct 24, 06:00-10:00 AEDT
Description: ACI will be performing maintenance on the ReDi Servers.

Impact: During the window, data loading into ReDi reports will be delayed. ReDi interfaces will remain available. Transactions that occur during the maintenance will not be visible to users until after the maintenance has completed.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Oct 8, 20:10 AEDT
Bambora Christmas and New Year's Change Freeze Dec 10, 00:00 - Jan 6, 00:00 AEDT
Please be advised that Bambora will enter a change freeze period from 10 December 2021 to 5 January 2022. There will be no production-related change scheduled during this time, except for an emergency related to an incident.

Change Window Start: Friday 10 December 2021 @ 00:00 AEDT

Change Window End: Wednesday 5 January 2022 @ 23:59 AEDT

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 27, 14:55 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 AEDT
Scheduled - Description of Maintenance: Wordline will be carrying out maintenance to our core switch application. We are upgrading one node at a time to de-risk the process.

Outage / Impact: we do not expect any outages to the switch.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 5, 11:19 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 AEDT
Scheduled - Description of Maintenance: This is notification of an upcoming Verifone Linux server change for recommended security, compliance and maintenance updates. These changes are standard maintenance procedure to ensure the servers are up to date with PCI requirements.

Outage / Impact: Links to Node 2 will be unavailable when the servers are rebooted to apply the changes. The changes will be verified as each server is updated and at the completion of the change.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 14, 09:07 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:01 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 12, 08:59 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 6, 11:25 AEDT
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 5, 17:36 AEDT
Oct 17, 2021
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Transaction errors on Coles bank link

Impact Summary: Transactions submitted between 11:54 - 13:21 may have returned an error.

Cause: Under Investigation

Resolution Summary: Failed over to an alternate environment.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Oct 17, 13:34 AEDT
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

Transactions submitted via the Coles bank link since 11:54am may return an error.

Bambora are actively investigating this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 17, 12:38 AEDT
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 AEDT
Scheduled - We wish to advise that the National Australia Bank has scheduled maintenance activities on the following date/time.

Impact: There will be NO processing outages to EFTPOS, ATM and Gateway channels during the maintenance window.
The scheduled maintenance will be performed at one processing site at a time, with the alternate site fully available to carry traffic.
In the process of cutting traffic over from one site to the other, it is possible that in-flight transactions may be impacted during the link(s) switch over. This is the extent of the anticipated impact.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 7, 19:55 AEDT
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 AEDT
Scheduled - Description: ACI will be performing maintenance on the ReDi Servers.

Impact: During the window, the ReDi application will not be available.

No impact to transaction processing or fraud screening systems is expected.
Oct 8, 11:38 AEDT
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 02:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:30 AEDT
Scheduled - Description: Please be advised that Coles will be conducting maintenance works on EFT Switch environment

Impact/Outage: As a result we expect there will be an outage to the links

Contact during this time that you contact (+613) 98256599, Option 1 and quote Change Number CHG0192884.
Oct 15, 14:57 AEDT
Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 AEDT
Scheduled - Description: ACI will be performing ReD1 Gateway database reseeding maintenance.

Impact: For approximately five minutes early in the window, the ReD1 Gateway will be unavailable and customers may receive ENETLP, ENTFND, and EDBEXC errors. For the remaining duration of the maintenance window, customers processing linked transactions may experience transaction failures (ENTFND or EDBEXC errors) when referencing initial transactions performed during this window. Any transactions that fail with these error codes can be retried successfully after the window has concluded.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 2, 08:51 AEST
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:01 AEDT
Scheduled - Description: ACI will be performing maintenance on the ReDi servers.

Impact: The ReDi interface will remain available throughout the maintenance period but clients may experience slowness within the application during the upgrade.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 1, 08:06 AEST
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:32 AEDT
Scheduled - Description of Maintenance: Please be advised that Coles will be conducting maintenance works on EFT Switch environment.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 12, 08:37 AEDT
Completed - The scheduled maintenance has been completed.
Oct 14, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 8, 11:52 AEDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 8, 11:19 AEDT
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 6, 11:22 AEDT
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 5, 17:28 AEDT
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 30, 14:35 AEST
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 AEDT
Scheduled - Description: Paymark will be carrying out maintenance work during this window.

Outage/Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 30, 09:05 AEST
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 6, 11:23 AEDT
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 30, 13:52 AEST
Completed - The scheduled maintenance has been completed.
Oct 12, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 5, 17:30 AEDT
Oct 11, 2021
Completed - The scheduled maintenance has been completed.
Oct 11, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 13:30 AEDT
Scheduled - Description of Maintenance: Emergency Mastercard Keys Renewal

Outage / Impact: Clients using Mastercard scheme tokenisation will experience a short interruption to encryption functionality when the new keys are activated. Bambora does not anticipate any interruption to other functionality during the designated maintenance window

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 8, 16:34 AEDT
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Coles Bank Link Outage

Impact Summary: Transactions submitted via the Coles bank link between 11:28 to 13:18 will have received an error response.

Cause: Under investigation

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Oct 11, 13:51 AEDT
Update - We are continuing to investigate this issue

Transactions submitted via the Coles bank link since 11:28 are seeing error responses. Bambora are actively investigating this issue and will provide an update shortly with more details. If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 11, 13:03 AEDT
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

Transactions submitted via the Coles bank link since 11:28 are seeing error responses. Bambora are actively investigating this issue and will provide an update shortly with more details. If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 11, 12:12 AEDT
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 AEDT
Scheduled - Description: Please be advised that Coles will be conducting maintenance works on EFT Switch environment

Impact/Outage: As a result we expect there will be an outage to the links

Contact during this time that you contact (+613) 98256599, Option 1 and quote Change Number CHG0192854.
Oct 8, 18:32 AEDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:30 AEDT
Scheduled - Description: Please be advised that Coles will be conducting maintenance works on our EFT Switch environment

Impact/Outage: As a result we expect there will be an outage to the links, but request that should you have any issues with the Coles links during this time that you contact (+613) 98256599, Option 1 and quote Change Number CHG0190654.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 6, 17:58 AEDT
Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 16:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:33 AEDT
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Oct 7, 12:26 AEDT
Completed - The scheduled maintenance has been completed.
Oct 7, 14:32 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 16:32 AEDT
Scheduled - NAB will be preforming a scheduled maintenance for 22 hours to improve their Disaster Recovery solution.

Outage: It is suspected there will be a 1-3 hour period where systems will be offline.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jul 26, 16:34 AEST
Completed - The scheduled maintenance has been completed.
Oct 7, 14:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 AEDT
Scheduled - Transport Layer Service – TLS 1.1 Temporary Deactivation in UAT

Upcoming scheduled maintenance notice

This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation for the retirement of TLS 1.1 in production, Bambora wishes to advise that we will temporarily disable TLS 1.1 support in our UAT environment for testing. We will reenable TLS 1.1 support by the end of the change window.

What does this mean for me/my business?

To ensure a successful connection, all services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3. As all services are impacted, this will include:

• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end-users using an outdated browser



How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora; therefore, we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

While Bambora will reenable TLS 1.1 support by the end of the change window, we highly recommend that all services permanently connect to the Bambora UAT environment via TLS version 1.2 or 1.3.

Why are these changes necessary?

Bambora must comply with the newest security standards to protect you and your customers’ data as a payments service provider. As such, Bambora is making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries or wish to discuss these changes further, please get in touch with the Bambora support team at support.apac@bambora.com.
Oct 1, 09:24 AEST
Completed - The scheduled maintenance has been completed.
Oct 7, 14:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 AEDT
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage / Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 29, 16:27 AEST
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 AEDT
Scheduled - Description of Maintenance: Routine Infrastructure maintenance



Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window



If you have any concerns, please don’t hesitate to contact the Bambora support team on:



Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 27, 15:33 AEST
Oct 6, 2021
Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 AEDT
Scheduled - Description of Maintenance: Routine Infrastructure maintenance



Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.



If you have any concerns, please don’t hesitate to contact the Bambora support team on:



Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 27, 15:31 AEST
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: ANZ Interchange AU Errors

Impact Summary: Transactions submitted via ANZ Interchange AU between 01:00 - 01:31 may have returned an error.

Cause: Under Investigation

Resolution Summary: Bank link stabilised

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Oct 6, 08:07 AEDT
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 AEDT
Scheduled - Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: Transactions would continue to be processed during this time, though inflight transactions might be impacted. Any impacted customers should try again and transactions will be processed successfully.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 24, 12:43 AEST
Oct 5, 2021
Completed - The scheduled maintenance has been completed.
Oct 5, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 30, 13:38 AEST
Completed - The scheduled maintenance has been completed.
Oct 5, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 12:00 AEDT
Scheduled - Please note that this activity was posted incorrectly as 7am - 11am. It should have been 9am - 1pm AEDT.

Apologies for any inconvenience caused.

Description of Maintenance: Routine Infrastructure maintenance



Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.



If you have any concerns, please don’t hesitate to contact the Bambora support team on:



Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 5, 11:59 AEDT
Completed - The scheduled maintenance has been completed.
Oct 5, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:01 AEDT
Scheduled - Description of Maintenance: Routine Infrastructure maintenance



Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.



If you have any concerns, please don’t hesitate to contact the Bambora support team on:



Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 27, 15:29 AEST
Oct 4, 2021
Completed - The scheduled maintenance has been completed.
Oct 4, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 AEDT
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: This is expected to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 4, 07:55 AEDT
Completed - The scheduled maintenance has been completed.
Oct 4, 11:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 10:30 AEDT
Scheduled - Description of Maintenance: FinTec’s project (Project PayDock) plans to move IPG test link from one RT server to other.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Oct 2, 09:45 AEST