Monitoring - Bambora is continuing to monitor the issues experienced within our Legacy IVR environment.

The current service provider will need to perform additional work to repair the damage, they have identified the issue is in relation to the NSW flooding, which has caused damage to the physical phone lines.

Issue: Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones. This can cause numbers inputted to not be accepted correctly.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.

The service provider is working on this issue and is yet to confirm when this issue will be resolved.
Once this information is available we will update this space.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 9, 13:53 AEST
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the possible issue is in relation to the NSW flooding, which may have caused damage to the physical phone lines.
The current service provider will need to perform additional work on the phone lines tonight between:
Start: Tue, 6th April 2021 20:00 AEST
End: Tue, 6th April 2021 23:59 AEST
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line is tested and restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.
If you have already redirected your phone lines or are unaffected by this incident, then you wont be impacted by this work.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 6, 16:48 AEST
Update - Bambora is continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.

The current service provider performed work on the phone lines last night which has not solved the issue.

However, from last night's work on the lines, they were able to identify the next steps to fix the lines. This will involve replacing and testing the copper cables.

At this stage, the repair work is planned for after the Easter weekend where the service will be unavailable for the repair period. Bambora will confirm the outage period when confirmed with the service provider.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 31, 14:07 AEDT
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.
The current service provider will need to perform some work on the phone lines between:
Start: Tue, 30th Mar 2021 20:00 AEDT
End: Tue, 30th Mar 2021 23:59 AEDT
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line and server are restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 30, 15:49 AEDT
Update - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines. The current service provider is isolating where the damage is and will repair this. Bambora shall advise once this is completed.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 29, 16:58 AEDT
Identified - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have recieved reports of a intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora will be performing a restart of the service tonight (22nd March 2021) at 8pm which will cause up to a 15min service outage.
Note: This will only affect customers on our legacy IVR service. Customers who have migrated to the new IVR service will be unaffected by this restart.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 22, 15:18 AEDT

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Degraded Performance
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Degraded Performance
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Description of Maintenance: NAB will be performing scheduled maintenance on their switch environment during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 9, 17:37 AEST
Verifone NZ Scheduled Maintenance #203328 Apr 18, 23:00 - Apr 19, 04:00 AEST
Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 14, 11:33 AEST
Description of Maintenance: secure.optus.com.au Certificate Renewal

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 13, 17:35 AEST
ACI Scheduled Maintenance #201522 Apr 20, 07:00-10:00 AEST
Description of Maintenance: ACI will be performing network maintenance activity to their data centers.

Outage / Impact: During the window, customers may experience a brief loss of connectivity for few seconds.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 7, 07:00 AEST
ANZ Scheduled Maintenance #203445 Apr 21, 01:00-05:00 AEST
Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: Transactions would continue to be processed during this time, though inflight transactions might be impacted. Any impacted customers should try again and transactions will be processed successfully.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 14, 16:40 AEST
ACI Scheduled Maintenance #202935 Apr 24, 16:00 - Apr 25, 04:00 AEST
Description of Maintenance: ACI will be performing network maintenance activity to their data centers.

Outage / Impact: No impact to service is expected as a result of this maintenance activity as traffic will be routed to an alternative data center for the duration of the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Apr 13, 06:17 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:01 AEST
Scheduled - Description of Maintenance: secure.optus.com.au Certificate Renewal

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 6, 12:02 AEST
Completed - The scheduled maintenance has been completed.
Apr 14, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 AEST
Scheduled - Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: Transactions would continue to be processed during this time, though inflight transactions might be impacted. Any impacted customers should try again and transactions will be processed successfully.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 9, 07:21 AEST
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:02 AEST
Scheduled - Description of Maintenance: ACI will be performing network maintenance to ACI Worldwide's production environment.

Outage / Impact: No customer impact is expected during this maintenance however a brief interruption of a few seconds may occur while traffic is being rerouted.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 13, 07:57 AEST
Completed - Please note that this activity has been cancelled.

We will send a new notification when it has been rescheduled. Apologies for any inconvenience caused.

Description of Change: An upgrade to TSS on the Verifone Gateway.

If you have any questions please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 13, 12:21 AEST
Scheduled - Description of Maintenance: Verifone will be performing emergency maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 12, 13:54 AEST
Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 10 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 6, 14:52 AEST
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 21:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: No outage during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 12, 13:46 AEST
Completed - The scheduled maintenance has been completed.
Apr 12, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 13:00 AEST
Scheduled - Description of Maintenance: Reporting Database maintenance

Outage/Impact: Bambora does not anticipate any interruption to report functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 29, 17:10 AEDT
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 AEST
Scheduled - Description of Maintenance: Standard Application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 6, 12:01 AEST
Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 23:00 AEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 6, 16:50 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 AEDT
Scheduled - Please be advised that Bambora will enter a change freeze period from 1 April 2021 to 11 April 2021. There will be no production related change scheduled during this time, except for an emergency related to an incident.

Change Window Start: Thursday 1 April 2021 @00:00 AEDT
Change Window End: Sunday 11 April 2021 @23:59 AEDT

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 25, 11:56 AEDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021

Unresolved incident: P2 - Legacy IVR Intermittent Static #197427.

Apr 8, 2021
Resolved - Bambora would like to advise that the incident has been resolved. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

Impact summary: From 09:21AEST to 12:51AEST requests submitted may have resulted in an error.

Cause: An issue with internal transaction routing.

Completed Actions: Rerouted traffic for all bank links and services to restore connectivity.

If you have any concerns please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 17:13 AEST
Update - Bambora is continuing to investigate. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

The services should be restored to normal operations. Some intermittent errors may still be present and Bambora is continuing to monitor the situation closely.

Impact: From 09:21AEST to 12:51AEST requests submitted may have resulted in an error.

Cause: We have identified an issue with internal transaction routing.

Completed Actions: Rerouted traffic for all bank links and services to restore connectivity.

Next Update: 17:30 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 14:48 AEST
Update - Bambora is continuing to investigate. Please find further details below:

Bambora has confirmed further impact during the observation of the incident, this affected API calls, Tokenisation, and customer registration.

Details: Errors responses may have been seen across multiple bank links tokenization and customer registration.

The services should be restored to normal operations. Some intermittent errors may still be present and Bambora is continuing to monitor the situation closely.

Impact: From 09:21AEST to 12:51AEST requests submitted may have resulted in an error.

Cause: We have identified an issue with internal transaction routing.

Completed Actions: Rerouted traffic for all bank links and services to restore connectivity.

Next Update: 15:00 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.
Apr 8, 13:14 AEST
Update - We are continuing to monitor for any further issues.
Apr 8, 12:19 AEST
Monitoring - Bambora are continuing to investigate. Please find further details below:

Details: Transaction errors across multiple bank links.
The services should be restored to normal operations. Some intermittent errors may still be present and Bambora is continuing to monitor the situation closely.

Impact: Since 09:21AEST transactions submitted via MPGS, FDI, ANZ Interchange & Paymark may have resulted in an error.

Cause: We have identified an issue with internal transaction routing and are working to restore all services.

Completed Actions: Rerouted traffic for all bank links to restore connectivity.

Next Update: 13:30 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 11:54 AEST
Update - Bambora are continuing to investigate. Please find further details below:

Details: Transaction errors across multiple bank links.
The services should be restored to normal operations. Some intermittent errors may still be present and Bambora is continuing to monitor the situation closely.

Impact: Since 09:21AEST transactions submitted via MPGS, FDI, ANZ Interchange & Paymark may have resulted in an error.

Cause: We have identified an issue with internal transaction routing and are working to restore all services.

Completed Actions: Rerouted traffic for all bank links to restore connectivity.

Next Update: 13:30 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 11:54 AEST
Update - We are continuing to work on a fix for this issue.
Apr 8, 10:43 AEST
Identified - Bambora are continuing to investigate. Please find further details below:

Details: Transaction errors across multiple bank links.

Impact: Since 09:21AEST transactions submitted via MPGS, FDI, ANZ Interchange & Paymark may have resulted in an error.

Cause: We have identified an issue with internal transaction routing and are working to restore all services.

Completed Actions: Rerouted traffic for ANZ Interchange and FDI to restore connectivity. Bambora are working to restore remaining bank links at this time.

Next Update: 11:30AEST

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 10:42 AEST
Update - We are continuing to investigate this issue.
Apr 8, 10:04 AEST
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

As of 09:21 transactions submitting across a number of our bank links have resulted in an error.

Bambora are actively investigating this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 8, 09:49 AEST
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance activity to ACI Worldwide's production environment.

Outage / Impact: During the window, customers may experience a brief loss of connectivity for less then 1 second.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 1, 06:17 AEDT
Completed - The scheduled maintenance has been completed.
Apr 7, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:06 AEST
Scheduled - Please be advised of the following maintenance activity to ACI Worldwide's production environment.
Reference: 03270823

Description: ACI will be performing urgent maintenance on the ReDi servers in order to address a number of customer reported issues.

Impact: The ReDi interface will remain available throughout the maintenance period but clients may be logged out momentarily during the window. Should this happen, clients should be able to log back on again straight away.

No impact to transaction-processing or fraud-screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 30, 21:23 AEDT
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:00 AEST
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 1, 12:54 AEDT
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 5 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 1, 11:45 AEDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021
Completed - The scheduled maintenance has been completed.
Apr 4, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 09:01 AEST
Update - Bambora would like to advise that the window of this activity has been rescheduled, details below.

Date/time Start: 11/04/2021 09:00 AEST
Date/time End: 11/04/2021 12:00 AEST
Activity duration: 3 hours

If you have any questions regarding this change please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 26, 06:18 AEDT
Scheduled - Description of Maintenance: ACI will be performing monthly patching on the ReD Shield servers.

Outage / Impact: During the window, CSI application will be unavailable.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Mar 20, 08:53 AEDT
Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021