Monitoring - Bambora is continuing to monitor the issues experienced within our Legacy IVR environment.

The current service provider will need to perform additional work to repair the damage, they have identified the issue is in relation to the NSW flooding, which has caused damage to the physical phone lines.

Issue: Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones. This can cause numbers inputted to not be accepted correctly.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.

The service provider is working on this issue and is yet to confirm when this issue will be resolved.
Once this information is available we will update this space.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 9, 13:53 AEST
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the possible issue is in relation to the NSW flooding, which may have caused damage to the physical phone lines.
The current service provider will need to perform additional work on the phone lines tonight between:
Start: Tue, 6th April 2021 20:00 AEST
End: Tue, 6th April 2021 23:59 AEST
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line is tested and restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.
If you have already redirected your phone lines or are unaffected by this incident, then you wont be impacted by this work.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 6, 16:48 AEST
Update - Bambora is continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.

The current service provider performed work on the phone lines last night which has not solved the issue.

However, from last night's work on the lines, they were able to identify the next steps to fix the lines. This will involve replacing and testing the copper cables.

At this stage, the repair work is planned for after the Easter weekend where the service will be unavailable for the repair period. Bambora will confirm the outage period when confirmed with the service provider.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 31, 14:07 AEDT
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.
The current service provider will need to perform some work on the phone lines between:
Start: Tue, 30th Mar 2021 20:00 AEDT
End: Tue, 30th Mar 2021 23:59 AEDT
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line and server are restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 30, 15:49 AEDT
Update - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines. The current service provider is isolating where the damage is and will repair this. Bambora shall advise once this is completed.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 29, 16:58 AEDT
Identified - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have recieved reports of a intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora will be performing a restart of the service tonight (22nd March 2021) at 8pm which will cause up to a 15min service outage.
Note: This will only affect customers on our legacy IVR service. Customers who have migrated to the new IVR service will be unaffected by this restart.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 22, 15:18 AEDT

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Degraded Performance
Integrated & Custom Checkout Under Maintenance
Standard Checkout & Invoice Pay Under Maintenance
API Webservices ? Under Maintenance
Mobile SDK Operational
Batch processing ? Under Maintenance
Bambora Backoffice (PRM) ? Under Maintenance
IVR - Australia ? Degraded Performance
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Under Maintenance
Access Optus Under Maintenance
Transaction Processing Under Maintenance
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Description of Maintenance: Emergency Database Maintenance

Outage/Impact: There will be a delay with batch processing for up to 2 hours during the designated change window. Customers may also experience intermittent service interruption up to 12 mins during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 14, 14:04 AEST
Description of Maintenance: Access Optus Traffic Re-direction

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 7, 15:00 AEST
Verifone NZ Maintenance #209666 May 17, 23:00 - May 18, 04:00 AEST
Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 13, 09:38 AEST
Description of Maintenance: Standard Application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 13, 05:48 AEST
Paymark Scheduled Maintenance #206693 May 18, 20:00 - May 19, 01:00 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 5 mins during this scheduled maintenance window.
If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 12, 17:41 AEST
ACI Maintenance Activity #209017 May 23, 09:30-13:30 AEST
Dear Customer,

Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Reference: 03291770

Description: ACI will be performing maintenance on ReD Shield and CSI services.

Impact: CSI will be unavailable for up to 90 minutes during the first two hours of the window. No impact is anticipated to transaction fraud screening services.
Posted on May 11, 09:08 AEST
Paymark Scheduled Maintenance #209176 May 23, 22:00 - May 24, 02:00 AEST
Description of Maintenance: Paymark is undergoing a network refresh project involving devices at our datacentres to ensure that Paymark remains PCI DSS compliant during this window.

Outage / Impact: No outage is expected during this maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 12, 12:29 AEST
Paymark Scheduled Maintenance #209176 May 30, 22:00 - May 31, 02:00 AEST
Description of Maintenance: Paymark is undergoing a network refresh project involving devices at our datacentres to ensure that Paymark remains PCI DSS compliant during this window.

Outage / Impact: No outage is expected during this maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on May 12, 12:30 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 05:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 AEST
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 13, 12:38 AEST
May 13, 2021
Completed - Please note that this activity has been .

We will send a new notification when it has been rescheduled. Apologies for any inconvenience caused.

Description of Change:

If you have any questions please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 13, 05:46 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 AEST
Scheduled - Description of Maintenance: Standard Application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 5, 13:09 AEST
Completed - The scheduled maintenance has been completed.
May 13, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 AEST
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 12, 17:05 AEST
Completed - The scheduled maintenance has been completed.
May 13, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 12, 21:49 AEST
Scheduled - Description of Maintenance: Emergency Infrastructure Maintenance

Outage/Impact: There will be a delay with batch processing for up to 2 hours during the designated change window. Customers may also experience intermittent service interruption up to 12 mins during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 12, 17:28 AEST
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 00:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:01 AEST
Scheduled - Description of Maintenance: Emergency Infrastructure Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 11, 17:32 AEST
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: No outage is expected during this maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 7, 14:23 AEST
May 10, 2021
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

Impact Summary: From 09:30AEST to 09:47AEST requests submitted may have resulted in an error.

Cause: Under investigation

Resolution Summary: Redirected affected traffic.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
May 10, 10:59 AEST
Monitoring - Bambora is continuing to investigate. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

The services should be restored to normal operations. Bambora is continuing to monitor the situation closely.

Impact: From 09:30AEST to 09:47AEST requests submitted may have resulted in an error.

Cause: Under investigation

Next Update: 11:00 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 10, 10:13 AEST
May 9, 2021
Completed - The scheduled maintenance has been completed.
May 9, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance on the ReDi servers.

Outage / Impact: The ReDi interface will remain available throughout the maintenance period but clients maybe logged out momentarily during the window. Should this happen, clients should be able to log back on again straight away. New data will not be visible in the interface during the course of the maintenance. No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 24, 08:32 AEST
May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 AEST
Scheduled - Description of Maintenance: Standard Application maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 28, 19:15 AEST
Completed - The scheduled maintenance has been completed.
May 6, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 AEST
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 4, 13:03 AEST
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 AEST
Scheduled - Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 30, 14:22 AEST
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:01 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: No outage is expected during this maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 27, 14:43 AEST
Completed - The scheduled maintenance has been completed.
May 4, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 5 mins during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Apr 28, 18:39 AEST
May 3, 2021
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.