In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:30 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance activity during this window.

Outage / Impact: There will be impact at two points during the window:
For the first 3.5 hours of the window, no new transactions will flow into CSI or ReDi, but the interfaces will remain available.
For the last 2.5 hours of the window, CSI and Control Center (including ReDi) will be unavailable.

No impact is expected for the remainder of the window, and no impact is expected to real-time fraud screening at any point during the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Monitoring - Bambora is continuing to monitor the issues experienced within our Legacy IVR environment.

The current service provider will need to perform additional work to repair the damage, they have identified the issue is in relation to the NSW flooding, which has caused damage to the physical phone lines.

Issue: Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones. This can cause numbers inputted to not be accepted correctly.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.

The service provider is working on this issue and is yet to confirm when this issue will be resolved.
Once this information is available we will update this space.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 9, 13:53 AEST
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the possible issue is in relation to the NSW flooding, which may have caused damage to the physical phone lines.
The current service provider will need to perform additional work on the phone lines tonight between:
Start: Tue, 6th April 2021 20:00 AEST
End: Tue, 6th April 2021 23:59 AEST
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line is tested and restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.
If you have already redirected your phone lines or are unaffected by this incident, then you wont be impacted by this work.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 6, 16:48 AEST
Update - Bambora is continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.

The current service provider performed work on the phone lines last night which has not solved the issue.

However, from last night's work on the lines, they were able to identify the next steps to fix the lines. This will involve replacing and testing the copper cables.

At this stage, the repair work is planned for after the Easter weekend where the service will be unavailable for the repair period. Bambora will confirm the outage period when confirmed with the service provider.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 31, 14:07 AEDT
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.
The current service provider will need to perform some work on the phone lines between:
Start: Tue, 30th Mar 2021 20:00 AEDT
End: Tue, 30th Mar 2021 23:59 AEDT
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line and server are restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 30, 15:49 AEDT
Update - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines. The current service provider is isolating where the damage is and will repair this. Bambora shall advise once this is completed.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 29, 16:58 AEDT
Identified - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have recieved reports of a intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora will be performing a restart of the service tonight (22nd March 2021) at 8pm which will cause up to a 15min service outage.
Note: This will only affect customers on our legacy IVR service. Customers who have migrated to the new IVR service will be unaffected by this restart.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 22, 15:18 AEDT

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Verifone NZ Maintenance #217120 Jun 20, 23:00 - Jun 21, 04:00 AEST
Description of Maintenance: Verifone will be performing maintenance during this time.

Outage / Impact: No outage or impact is anticipated.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jun 16, 14:42 AEST
Description of Maintenance: Standard Infrastructure maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jun 15, 15:59 AEST
Description: ACI will be performing maintenance on the ReDi Servers.

Impact: During the window, data loading into ReDi reports will be delayed. While the ReDi interfaces will remain available and transactions fraud screened, transactions that occur during the maintenance will not be visible to users until after the maintenance has completed.

No impact to transaction processing or fraud screening systems is expected.
Posted on Jun 14, 19:46 AEST
Paymark will be carrying out maintenance work during this window (patching).

You may experience intermittent outages of 10 mins each during this scheduled maintenance window.
Posted on Jun 18, 15:30 AEST
ACI Scheduled Maintenance #217944 Jun 29, 12:30-16:00 AEST
Description of Maintenance: ACI will be performing maintenance activity during this window.

Outage / Impact: During the deployment window, the Rule Details table will be unavailable for approximately 30 minutes. Customers will be able view reports but Rule related reports will be unavailable for about 1.5 hours.

There will be no impact to transaction-processing or fraud-screening during this window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jun 19, 07:52 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Errors on FDI AU Bank Link

Impact Summary: Transactions submitted between 17/06/21 10:32pm to 18/06/21 12:19am on FDI AU may have returned an error.

Cause: FDI experienced an outage between 17/06/21 10:32pm to 18/06/21 12:19am.

Resolution Summary: FDI restored their link. Investigations into the root cause are ongoing.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jun 18, 09:34 AEST
Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:02 AEST
Scheduled - Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free deployment.
Jun 17, 12:23 AEST
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 8, 17:04 AEST
Completed - The scheduled maintenance has been completed.
Jun 17, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 AEST
Scheduled - Description of Maintenance: Coles will be performing maintenance works on their EFT Switch environment.

Outage / Impact: An outage is anticipated during the maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 16, 14:29 AEST
Completed - The scheduled maintenance has been completed.
Jun 17, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 AEST
Scheduled - Description: ACI will be performing maintenance on the ReD Shield server.

Impact: During the window, the test environment will be unavailable. No impact is expected to production services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 16, 05:41 AEST
Completed - The scheduled maintenance has been completed.
Jun 17, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 AEST
Scheduled - Change:

This is notification of a router upgrade on Verifone Node 1 as part of device lifecycle management and performance improvement.

When will this happen?

Node 1

Ø Start: 16/06/2021 01:00 NZT

Ø End: 16/06/2021 05:00 NZT

Ø Rollback: 16/06/2021 04:00 – 05:00 NZT

Impact:

Node 1 will be unavailable while the changes are being implemented – Node 2 will be fully available for processing transactions.

The change will be verified on completion.
Jun 15, 23:00 AEST
Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 12:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:01 AEST
Scheduled - Description of Maintenance: Standard application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 15, 15:54 AEST
Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 AEST
Scheduled - Description of Maintenance: Standard application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 8, 16:28 AEST
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 3, 14:24 AEST
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:30 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance activity during this window.

Outage / Impact: There will be impact at two points during the window:
For the first 3.5 hours of the window, no new transactions will flow into CSI or ReDi, but the interfaces will remain available.
For the last 2.5 hours of the window, CSI and Control Center (including ReDi) will be unavailable.

No impact is expected for the remainder of the window, and no impact is expected to real-time fraud screening at any point during the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 31, 17:33 AEST
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: ANZ Interchange AU Outage

Impact Summary: Between 20:44 & 20:52 AEDT transactions submitted via the ANZ Interchange AU bank link may have returned an error.

Cause: Under Investigation

Resolution Summary: Bank link stabilised.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jun 10, 21:15 AEST
Completed - The scheduled maintenance has been completed.
Jun 10, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 AEST
Scheduled - Description of Maintenance: Emergency application maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 8, 16:27 AEST
Completed - The scheduled maintenance has been completed.
Jun 10, 04:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:00 AEST
Scheduled - Paymark will be carrying out maintenance work during this window.

We expect this change to have an outage of up to 20 minutes, though due to the type of change, we're notifying that the outage could have a duration of up to 75 minutes.
Jun 2, 14:13 AEST
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance activity to their data centers.

Outage / Impact: No impact to service is expected as a result of this maintenance activity as traffic will be routed to an alternative data center for the duration of the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 28, 19:28 AEST
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:01 AEST
Scheduled - Description of Maintenance: Routine Infrastructure Maintenance

Outage/Impact: : Selene and BCCUnsync report generation may experience delay up to 20 minutes during the designated change window. Bambora does not anticipate any interruption to other functionality.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 25, 09:24 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 AEST
Scheduled - Description: ACI will be performing maintenance on the ReD Shield server.

Impact: During the window, the test environment will be unavailable. No impact is expected to production services.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 2, 07:05 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 1, 17:42 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 1, 17:39 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 10:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 09:01 AEST
Scheduled - Description of Maintenance: Infrastructure Network Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction routing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 1, 17:41 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 AEST
Scheduled - Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: While the links are stop/started in-flight transactions may time out. If the customer tries again the transactions will be successfully processed..

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 3, 20:39 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 02:01 AEST
Scheduled - Paymark will be carrying out maintenance work during this window.

You may experience intermittent outages of 10 mins each during this scheduled maintenance window.
Jun 2, 14:06 AEST
Completed - The scheduled maintenance has been completed.
Jun 9, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 AEST
Scheduled - Description of Maintenance: Paymark is undergoing a network refresh project involving devices at our data centres to ensure that Paymark remains PCI DSS compliant during this window.

Outage / Impact: No outage is expected during this maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jun 1, 08:50 AEST
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:30 AEST
Scheduled - Description of Maintenance: Routine Infrastructure Maintenance

Outage/Impact: Any transaction processing through Commlink may experience intermittent service interruptions, of up to 15 minutes in duration, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 25, 08:25 AEST
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 25, 08:22 AEST
Completed - The scheduled maintenance has been completed.
Jun 7, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:00 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance.

Outage/Impact: Rental onboarding will experience service interruption for up to 30 minutes during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 26, 11:54 AEST
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance activity to their data centers.

Outage / Impact: No impact to service is expected as a result of this maintenance activity as traffic will be routed to an alternative data center for the duration of the window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 22, 11:19 AEST
Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 13:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:30 AEST
Scheduled - Dear Customer,

Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Reference: 03291770

Description: ACI will be performing maintenance on ReD Shield and CSI services.

Impact: CSI will be unavailable for up to 90 minutes during the first two hours of the window. No impact is anticipated to transaction fraud screening services.
May 11, 09:08 AEST
Completed - The scheduled maintenance has been completed.
Jun 6, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 08:00 AEST
Scheduled - Description of Maintenance: Routine Database maintenance

Outage/Impact: : Clients using our service may experience intermittent service interruptions, of up to 20 seconds in duration, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
May 25, 08:19 AEST
Jun 5, 2021

No incidents reported.