In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:30 AEST
Scheduled - Description: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

Impact/Outage: Paymark will be carrying out maintenance work during this window

The Paymark Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.​

We apologise for any inconvenience this may cause. Thank you for your continued support.

About This Site

Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Under Maintenance
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Under Maintenance
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Important Notice: Transport Layer Service – TLS 1.1 UAT Retirement
This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation of the retirement of TLS 1.1 in production (date to be confirmed), Bambora wishes to advise that the matching changes have been made in our UAT environment and the environment is ready for testing.

What does this mean for me/my business?
All services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3, to ensure a successful connection. As all services are impacted, this will include:
• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end users using an outdated browser

How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora, therefore we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

Why are these changes necessary?
As a payments service provider, it’s important that Bambora comply with the newest security standards to protect you, and your customers’ data. As such, Bambora are making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries, or wish to discuss these changes further, please contact the Bambora support team at support.apac@bambora.com.
Posted on Jul 29, 11:37 AEST
Verifione Scheduled Maintenances #237220 Sep 26, 23:00 - Sep 27, 04:00 AEST
Description of Maintenance: This is notification of an upcoming Verifone Linux server change for recommended security, compliance and maintenance updates. These changes are standard maintenance procedure to ensure the servers are up to date with PCI requirements.

Outage / Impact: Links to Node 1 will be unavailable when the servers are rebooted to apply the changes. The changes will be verified as each server is updated and at the completion of the change.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 23, 12:49 AEST
Paymark Scheduled Maintenance #236035 Sep 26, 23:00 - Sep 27, 00:00 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 25, 09:12 AEST
Transport Layer Service – TLS 1.1 Temporary Deactivation in UAT

Upcoming scheduled maintenance notice

This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation for the retirement of TLS 1.1 in production, Bambora wishes to advise that we will temporarily disable TLS 1.1 support in our UAT environment for testing. We will reenable TLS 1.1 support by the end of the change window.

What does this mean for me/my business?

To ensure a successful connection, all services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3. As all services are impacted, this will include:

• API – all API services (including API payment processing and reporting)

• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3

• SFTP – batch payments, reporting, file mobility

• Access to PRM/Bambora BackOffice – applies to end-users using an outdated browser

How do I know if I’m impacted?

The client-side connection dictates what TLS standard is utilised to connect to Bambora; therefore, we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

While Bambora will reenable TLS 1.1 support by the end of the change window, we highly recommend that all services permanently connect to the Bambora UAT environment via TLS version 1.2 or 1.3.

Why are these changes necessary?

Bambora must comply with the newest security standards to protect you and your customers’ data as a payments service provider. As such, Bambora is making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries or wish to discuss these changes further, please get in touch with the Bambora support team at support.apac@bambora.com.
Posted on Sep 22, 08:01 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 25, 09:14 AEST
Paymark Scheduled Maintenance #237364 Sep 27, 20:30 - Sep 28, 00:30 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window (patching)

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 24, 13:51 AEST
Description: Paymark will be carrying out maintenance work during this window.

Outage/Impact: No outage is expected during this time.
Posted on Sep 23, 14:44 AEST
Description: Maintenance for Data Compliance in UAT

As a part of our continuous endeavour to maintain the highest security standard, we are performing a keyroll activity as per PCI-DSS guidelines.

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality in UAT environment during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 23, 15:19 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 24, 13:47 AEST
Description of Maintenance: Routine Infrastructure Maintenance

Outage/Impact: Bambora does not anticipate any interruption to real time notification, BCC Unsync or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 21, 17:35 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 24, 13:48 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 25, 09:17 AEST
Paymark Scheduled Maintenance #237364 Sep 29, 22:00 - Sep 30, 02:00 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window (patching)

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 24, 13:50 AEST
Paymark Scheduled Maintenance #236035 Sep 29, 23:00 - Sep 30, 03:00 AEST
Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 25, 09:19 AEST
Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 21, 17:38 AEST
ACI Scheduled Maintenance #236991 Oct 2, 15:00-20:00 AEST
Description of Maintenance: ACI will be performing a software upgrade to the storage devices in our Norcross data center.

Outage / Impact: Customers connecting to ACI for file transfers (such as SFTP) during this change will have their transfers delayed until after the change window has concluded. This affects both inbound and outbound file transfers.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Sep 22, 07:58 AEST
ANZ Scheduled Maintenance #231406 Oct 6, 01:00-06:00 AEST
Description of Maintenance: ANZ will be performing scheduled maintenance on their environment during this time.

Outage / Impact: Transactions would continue to be processed during this time, though inflight transactions might be impacted. Any impacted customers should try again and transactions will be processed successfully.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Aug 24, 12:43 AEST
NAB Scheduled Maintenance #225663 Oct 6, 16:32 - Oct 7, 14:32 AEST
NAB will be preforming a scheduled maintenance for 22 hours to improve their Disaster Recovery solution.

Outage: It is suspected there will be a 1-3 hour period where systems will be offline.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jul 26, 16:34 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance on the ReDi Servers.

Outage / Impact: No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 09:23 AEST
Completed - The scheduled maintenance has been completed.
Sep 26, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 AEST
Scheduled - Description of Maintenance: Routine Database maintenance

Outage/Impact: : Clients using our service may experience intermittent service interruptions, of up to 20 seconds in duration, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 31, 18:00 AEST
Completed - The scheduled maintenance has been completed.
Sep 26, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:30 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance on the ReDi servers.

Outage / Impact: No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 09:28 AEST
Completed - The scheduled maintenance has been completed.
Sep 26, 05:50 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 AEST
Scheduled - Description: NAB Direct Link Scheduled System Maintenance.

Impact/Outage: NAB Direct Link will be unavailable during the set times.

NAB Direct Link Support are available on 1300 888 413 (option 3) Monday to Friday between 8am and 6pm AEST to assist with product support.
Thanks,
Sep 20, 17:56 AEST
Sep 25, 2021

No incidents reported.

Sep 24, 2021
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:03 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance on the ReDi servers.

Outage / Impact: No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 08:00 AEST
Completed - The scheduled maintenance has been completed.
Sep 24, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 AEST
Scheduled - Description of Maintenance: This is notification of an upcoming Gateway change to renew the Node 1 FIM certificates.

Outage / Impact: Links to Node 1 will be logged off for a short time during this window to restart the server to pick up the new certificate. The alternate Node will be available.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 21, 09:33 AEST
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:01 AEST
Scheduled - Description: Paymark will be carrying out maintenance work during this window.

Outage/Impact: Outages of up to 30 mins in duration are expected to occur during the maintenance window.

The Paymark Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.
Sep 23, 11:27 AEST
Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 16:27 AEST
Completed - The scheduled maintenance has been completed.
Sep 23, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:01 AEST
Scheduled - Description of Maintenance: This is notification of an upcoming Gateway change to renew the Node 2 FIM certificates.

Outage / Impact: Links to Node 2 will be logged off for a short time during this window to restart the server to pick up the new certificate. The alternate Node will be available.

The changes will be verified on completion of the change.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 21, 09:20 AEST
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 16, 07:41 AEST
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 13:49 AEST
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure Maintenance

Outage/Impact: : Selene and BCCUnsync report generation may experience delay up to 20 minutes during the designated change window. Bambora does not anticipate any interruption to other functionality.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:54 AEST
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: : Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:53 AEST
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:02 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window.

Outage / Impact: You may experience intermittent outages of 15 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 13:43 AEST
Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:32 AEST
Scheduled - Description of Maintenance: Routine Infrastructure Maintenance

Outage/Impact: Any transaction processing through Commlink may experience intermittent service interruptions, of up to 15 minutes in duration, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:52 AEST
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:30 AEST
Scheduled - We wish to advise that the National Australia Bank has scheduled maintenance activities.

Impact: During this maintenance window , most of the Switch Links will be refreshed, one after other .

*Note that most links have redundancy built in and will reroute traffic via a redundant link during the refresh activity, thereby ensuring no outage. For interfaces without alternative links, there could be an impact to transaction processing for approximately 30 seconds or less during the refresh.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 7, 13:28 AEST
Completed - The scheduled maintenance has been completed.
Sep 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:30 AEST
Scheduled - Description: As part of this Connex Online change we will refresh all of our links to Connex and it involve terminal handlers, all AS2805 PI's (which included Cabcharge, SecurePay, Telstra BillPay, IB, HICAPS, NAB Transact), Visa, Mastercard, CUP, Amex and Base Global.

Impact/Outage: Most links have redundancy built in and will reroute traffic via a redundant link via the refresh to ensure there is no outage. Any links with no failover built in will be refreshed with an outage of < 1 min or 2 mins

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 13:27 AEST
Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work during this window

Impact/Outage: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

The Paymark Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.​

We apologise for any inconvenience this may cause. Thank you for your continued support.
Sep 14, 12:57 AEST
Completed - The scheduled maintenance has been completed.
Sep 21, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 10 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 14, 15:09 AEST
Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 20:00 AEST
Scheduled - Description of Maintenance: Routine SFTP maintenance

Outage/Impact: SFTP clients connecting to sftp1.ippayments.com.au may experience intermittent service interruption up to 20 minutes during the designated change window.
Any request can be performed on our secondary SFTP service through sftp2.ippayments.com.au

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:50 AEST
Completed - The scheduled maintenance has been completed.
Sep 20, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 AEST
Scheduled - Description: This is notification of an upcoming Verifone Linux server change for recommended security, compliance and maintenance updates. These changes are standard maintenance procedure to ensure the servers are up to date with PCI requirements.

Impact/Outage: Links to Node 2 will be unavailable when the servers are rebooted to apply the changes. The changes will be verified as each server is updated and at the completion of the change.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 16, 11:45 AEST
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 AEST
Scheduled - Description of Maintenance: ACI will be upgrading our Secure File Transfer (SFTP) software.

Outage / Impact: During the maintenance, SFTP access and processing will be suspended. All files that are not picked up and made available after the interruption. No impact to transaction processing is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 10, 09:32 AEST
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Transactions errors

Impact Summary: Transactions submitted via Coles IPG between 19/09/21 13:25 AEST - 19/09/21 13:33 AEST may have returned an error response.

Cause: Under Investigation

Resolution Summary: Link stabilized

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Sep 19, 13:49 AEST
Completed - The scheduled maintenance has been completed.
Sep 19, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 AEST
Scheduled - Description of Maintenance: ACI will be performing maintenance on the ReDi servers.

Outage / Impact: No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 9, 19:24 AEST
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:03 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 14, 15:07 AEST
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:02 AEST
Scheduled - Description: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

Impact/Outage: Paymark will be carrying out maintenance work during this window (patching)

The Paymark Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.​

We apologise for any inconvenience this may cause. Thank you for your continued support.
Sep 10, 17:20 AEST
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:17 AEST
Completed - The scheduled maintenance has been completed.
Sep 16, 12:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:01 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:16 AEST
Completed - The scheduled maintenance has been completed.
Sep 16, 12:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:01 AEST
Scheduled - Description of Maintenance: Visa ClickToPay Application Maintenance

Outage/Impact: Optus PayMyBill page will have an intermittent service interruption up to 20 minutes during the first hour of the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:15 AEST
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 AEST
Scheduled - Description: This is notification of an upcoming Gateway change to renew the Node 1 application certificates.

Impact/Outage: Links to Node 1 will be logged off for a short time during this window to restart the server to pick up the new certificate. The alternate Node will be available.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 10, 10:21 AEST
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 19:33 AEST
Monitoring - Bambora is continuing to monitor the issues experienced within our Legacy IVR environment.

The current service provider will need to perform additional work to repair the damage, they have identified the issue is in relation to the NSW flooding, which has caused damage to the physical phone lines.

Issue: Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones. This can cause numbers inputted to not be accepted correctly.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.

The service provider is working on this issue and is yet to confirm when this issue will be resolved.
Once this information is available we will update this space.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 9, 13:53 AEST
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

Intermittent static may be experienced on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the possible issue is in relation to the NSW flooding, which may have caused damage to the physical phone lines.
The current service provider will need to perform additional work on the phone lines tonight between:
Start: Tue, 6th April 2021 20:00 AEST
End: Tue, 6th April 2021 23:59 AEST
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line is tested and restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact.
If you have already redirected your phone lines or are unaffected by this incident, then you wont be impacted by this work.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Apr 6, 16:48 AEST
Update - Bambora is continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.

The current service provider performed work on the phone lines last night which has not solved the issue.

However, from last night's work on the lines, they were able to identify the next steps to fix the lines. This will involve replacing and testing the copper cables.

At this stage, the repair work is planned for after the Easter weekend where the service will be unavailable for the repair period. Bambora will confirm the outage period when confirmed with the service provider.

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 31, 14:07 AEDT
Update - Bambora are continuing to investigate the issues experienced within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines.
The current service provider will need to perform some work on the phone lines between:
Start: Tue, 30th Mar 2021 20:00 AEDT
End: Tue, 30th Mar 2021 23:59 AEDT
Clients using IVR service will experience intermittent service interruptions during the entire change window as the ISDN line and server are restarted.

Affected customers should be redirecting calls to secondary IVR service (only available for 13/1300 number) to avoid any impact

If you require any further details on this incident, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 30, 15:49 AEDT
Update - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have received reports of intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora has identified the issue is in relation to the NSW flooding last week, which has caused damage to the physical phone lines. The current service provider is isolating where the damage is and will repair this. Bambora shall advise once this is completed.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 29, 16:58 AEDT
Identified - Bambora would like to advise that we are currently experiencing some issues within our Legacy IVR environment.

We have recieved reports of a intermittent static on the phone line connection which can impact the reading of DTMF tones.

Bambora will be performing a restart of the service tonight (22nd March 2021) at 8pm which will cause up to a 15min service outage.
Note: This will only affect customers on our legacy IVR service. Customers who have migrated to the new IVR service will be unaffected by this restart.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163
Mar 22, 15:18 AEDT
Resolved - Bambora would like to advise that the issue connecting to the NAB bank interface is resolved

NAB has confirmed there was a widespread issue on their end in relation to processing their direct debit and direct credit transactions.

This has affected Direct Debit/Credit transactions to be settled/processed on 15/09/2021

This did not have any impact on credit card transactions.

NAB has advised that due to the connection errors, there will be a 1-day delay in settlement for the affected transactions.
Transactions that were to settle on 15/09/2021 will settle on 16/09/2021 instead.

If you are experiencing issues with your service, please don’t hesitate to contact the Bambora support team.
Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Bambora Bank Links - NAB
Sep 15, 19:26 AEST
Update - We are continuing to work on a fix for this issue.
Sep 15, 17:58 AEST
Identified - Bambora would like to advise that we are currently experiencing some issues connecting to the NAB bank interface.

NAB has confirmed there is a widespread issue on their end in relation to processing their direct debit transactions.

This will affect Direct Debit/Credit transactions submitted today the 15/09/2021

This does not have any impact on credit card transactions.

Bambora is actively working with NAB to resolve this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don’t hesitate to contact the Bambora support team.
Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 15, 17:54 AEST
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:03 AEST
Scheduled - Description of Maintenance: Standard Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 8, 17:14 AEST
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:01 AEST
Scheduled - Description: This is notification of an upcoming Gateway change to renew the Node 2 application certificates.

Impact/Outage: Links to Node 2 will be logged off for a short time during this window to restart the server to pick up the new certificate. The alternate Node will be available.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 10, 10:23 AEST
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 AEST
Scheduled - Description of Maintenance: Routine Infrastructure maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 13, 09:36 AEST
Completed - The scheduled maintenance has been completed.
Sep 14, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:03 AEST
Scheduled - One of our FinTec’s project plans to move IPG test link from one RT server to other.

This maintenance is scheduled between 3 PM to 4 PM today though you should not face any issues.
Sep 14, 11:55 AEST
Completed - The scheduled maintenance has been completed.
Sep 14, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 AEST
Scheduled - Description: Paymark will be carrying out maintenance work during this window.

Impact/Description: We expect this to be an outage free deployment.

The Paymark Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.
Sep 1, 13:00 AEST
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 AEST
Scheduled - Description: BCC billing system is having an outage which may result in some of the real-time payments fail to post via notification engine. This will only impact NE and not the offline unsynch batch file processes.

Impact/Outage: This will only impact NE and not the offline unsynch batch file processes.
Sep 9, 17:19 AEST
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 AEST
Scheduled - Description of Maintenance: Paymark will be carrying out maintenance work during this window

Outage / Impact: You may experience intermittent outages of 5 mins each during this scheduled maintenance window.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Sep 7, 13:30 AEST
Sep 12, 2021
Resolved - Bambora would like to advise that Commonwealth (CBA) has resolved the incident and are continuing to monitor it.

Impact Summary: Customer using Commonwealth (CBA) Mastercard may experience timeout or decline response when sending requests to Bambora.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Sep 12, 17:44 AEST
Identified - Bambora would like to advise that we are noticing a high number of declines while processing Commonwealth(CBA) Mastercard.

Impact Summary: Customer using Commonwealth (CBA) Mastercard may experience timeout or decline response when sending requests to Bambora.

Cause: Commonwealth(CBA) is currently investigating this issue.

If you have any concerns, please don’t hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Sep 12, 13:56 AEST
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 AEST
Scheduled - Description: ACI will be performing maintenance on the ReDi servers.

Impact: During the window, data loading into ReDi reports will be delayed. ReDi interfaces will remain available. Transactions that occur during the maintenance will not be visible to users until after the maintenance has completed.

No impact to transaction processing or fraud screening systems is expected.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Aug 28, 08:15 AEST