P1 - Service outage to multiple bank links #208833
Incident Report for Bambora
Resolved
Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

Impact Summary: From 09:30AEST to 09:47AEST requests submitted may have resulted in an error.

Cause: Under investigation

Resolution Summary: Redirected affected traffic.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Posted May 10, 2021 - 10:59 AEST
Monitoring
Bambora is continuing to investigate. Please find further details below:

Details: Errors responses may have been seen across multiple bank links, tokenization, and customer registration.

The services should be restored to normal operations. Bambora is continuing to monitor the situation closely.

Impact: From 09:30AEST to 09:47AEST requests submitted may have resulted in an error.

Cause: Under investigation

Next Update: 11:00 AEST

If you have any concerns please don't hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted May 10, 2021 - 10:13 AEST
This incident affected: Bambora Bank Links (CBA, FDI AU, ANZ, Verifone, Paymark) and Bambora Products (API Webservices).
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