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Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Description of Maintenance: Standard Application Maintenance | Notification Engine

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Posted on Aug 12, 14:12 AEST
Description of Maintenance: Standard Application Maintenance (UAT/Demo)

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Posted on Aug 12, 14:18 AEST
ACI Maintenance Activity #00081199 Aug 17, 15:00-16:00 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Reference: 03451006

Description: ACI will be performing regular maintenance on the ReDi servers.

Impact: During the window, the ReDi interface will remain available, customers logged on during the maintenance window may be automatically logged out of the system but will be able to log straight back on again.

No impact to transaction-processing or fraud-screening systems is expected.

Affected Services: ACI Secure eCommerce: ReDi

Posted on Aug 5, 06:48 AEST
Please be advised that Worldline will be carrying out scheduled maintenance to our firewall which will take place over the course of a number of weeks.

This upgrade will be carried out one data centre at a time to de-risk the process.

As the leading provider of payment services, this maintenance will enhance the reliability and serviceability of our systems.

We do not expect any outages to the switch.

Posted on Aug 9, 10:59 AEST
ACI Maintenance Activity #00083102 Aug 18, 14:30-16:30 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our Limerick data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our London data center will be unaffected by this activity.

Affected Services: ACI Secure eCommerce: ReDi, ReD Shield, ReD1 Gateway


Start Date/Time: August 18, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: August 18, 2022 04:30 PM Australian Eastern Standard Time

Posted on Aug 15, 06:55 AEST
ACI Maintenance Release #00082403 Aug 21, 10:00-13:59 AEST
Please be advised of the following maintenance release to ACI Worldwide's production environment.

Reference: 03452527

Description: As part of this release, ACI will be introducing the ability for clients to run multiple AI models simultaneously.

Impact: New orders may be delayed from appearing in the CSI platform for up to 1 hour during the maintenance period. This may affect transaction searches, Case Manager queues and Auto Analyst processing.

No impact to transaction-processing or fraud-screening systems is expected.

Affected Services: ACI Secure eCommerce: ReD Shield

Start Date/Time: August 21, 2022 10:00 AM Australian Eastern Standard Time

End Date/Time: August 21, 2022 01:59 PM Australian Eastern Standard Time

Posted on Aug 10, 06:57 AEST
Please be advised that Worldline will be carrying out scheduled maintenance to our firewall which will take place over the course of a number of weeks.

This upgrade will be carried out one data centre at a time to de-risk the process.

As the leading provider of payment services, this maintenance will enhance the reliability and serviceability of our systems.

We do not expect any outages to the switch.

Posted on Aug 9, 10:59 AEST
We wish to advise that the National Australia Bank has scheduled maintenance activities on the following dates.

Impact:
During the scheduled maintenance, the links with interchange partners handling transactions from EFTPOS, ATMs and Gateways as well as the interchange links from Card Schemes/acquirers will be refreshed two to three times in each change window.

The refresh will be performed at one link at a time, with the alternate links, if any, available to carry traffic.

Posted on Jul 25, 15:54 AEST
Please be advised that Worldline will be carrying out scheduled maintenance to our firewall which will take place over the course of a number of weeks.

This upgrade will be carried out one data centre at a time to de-risk the process.

As the leading provider of payment services, this maintenance will enhance the reliability and serviceability of our systems.

We do not expect any outages to the switch.

Posted on Aug 9, 11:00 AEST
We wish to advise that the National Australia Bank has scheduled maintenance activities on the following dates.

Impact:
During the scheduled maintenance, the links with interchange partners handling transactions from EFTPOS, ATMs and Gateways as well as the interchange links from Card Schemes/acquirers will be refreshed two to three times in each change window.

The refresh will be performed at one link at a time, with the alternate links, if any, available to carry traffic.

Posted on Jul 25, 15:57 AEST
ACI Maintenance Activity #00083104 Aug 29, 14:30-16:30 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our Limerick data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our London data center will be unaffected by this activity.

Affected Services: ACI Secure eCommerce: ReDi, ReD Shield, ReD1 Gateway


Start Date/Time: August 29, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: August 29, 2022 04:30 PM Australian Eastern Standard Time

Posted on Aug 15, 06:57 AEST
We wish to advise that the National Australia Bank has scheduled maintenance activities on the following dates.

Impact:
During the scheduled maintenance, the links with interchange partners handling transactions from EFTPOS, ATMs and Gateways as well as the interchange links from Card Schemes/acquirers will be refreshed two to three times in each change window.

The refresh will be performed at one link at a time, with the alternate links, if any, available to carry traffic.

Posted on Jul 25, 15:55 AEST
ACI Maintenance Activity #00083107 Sep 1, 14:30-16:30 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our Limerick data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our London data center will be unaffected by this activity.

Affected Services: ACI Secure eCommerce: ReDi, ReD Shield, ReD1 Gateway


Start Date/Time: September 1, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: September 1, 2022 04:30 PM Australian Eastern Standard Time

Posted on Aug 15, 06:59 AEST
ACI Maintenance Activity #00083114 Sep 6, 14:30-16:30 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our London data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our Limerick data center will be unaffected by this activity.


Affected Services: ACI Secure eCommerce: ReD1 Gateway


Start Date/Time: September 6, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: September 6, 2022 04:30 PM Australian Eastern Standard Time

Posted on Aug 15, 07:06 AEST
ACI Maintenance Activity #00083115 Sep 8, 14:30-16:30 AEST
Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our London data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our Limerick data center will be unaffected by this activity.

Affected Services: ACI Secure eCommerce: ReD1 Gateway

Start Date/Time: September 8, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: September 8, 2022 04:30 PM Australian Eastern Standard Time

Posted on Aug 15, 07:08 AEST
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Aug 17, 2022
Completed - The scheduled maintenance has been completed.
Aug 17, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:02 AEST
Scheduled - Description: Verifone Node 1 VLAN migration to new infrastructure - CHG0201769

Change: This is notification of a VLAN migration to new infrastructure on Verifone Node 1.

Impact: Node 1 FIMs will be unavailable while the changes are being implemented – Node 2 will be fully available for processing transactions.

Aug 15, 13:16 AEST
Aug 16, 2022
Completed - The scheduled maintenance has been completed.
Aug 16, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:31 AEST
Scheduled - Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Description: ACI will be performing an urgent upgrade to firewalls in our London data center.

Impact: There may be a very brief disruption to in-flight traffic of a few milliseconds when we perform the switch between firewall instances. Services operating in our Limerick data center will be unaffected by this activity.

Affected Services: ACI Secure eCommerce: ReD1 Gateway

Start Date/Time: August 16, 2022 02:30 PM Australian Eastern Standard Time

End Date/Time: August 16, 2022 04:30 PM Australian Eastern Standard Time

Aug 15, 07:11 AEST
Completed - The scheduled maintenance has been completed.
Aug 16, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:30 AEST
Scheduled - Please be advised that Worldline will be carrying out scheduled maintenance to our firewall which will take place over the course of a number of weeks.

This upgrade will be carried out one data centre at a time to de-risk the process.

As the leading provider of payment services, this maintenance will enhance the reliability and serviceability of our systems.

We do not expect any outages to the switch.

Aug 9, 10:57 AEST
Aug 15, 2022
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 01:01 AEST
Scheduled - Please be advised that Coles will be conducting maintenance works on our EFT Switch environment on 15-08-2022 between the hours of 01:00 AM AEST to 03:00 AM AEST.

As a result we expect there will be an outage to the links, but request that should you have any issues with the Coles links during this time that you contact (+613) 98256599, Option 1 and quote Change Number CHG0237488.

Aug 12, 17:33 AEST
Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 13:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 AEST
Scheduled - Please be advised of the following maintenance activity to ACI Worldwide's customer production environment.

Reference: 03449298

Description: ACI will be performing monthly patching on the ReD Shield servers.

Impact: During the window, the CSI application will be unavailable.

No impact to transaction-processing or fraud-screening systems is expected.

Affected Services: ACI Secure eCommerce: ReD Shield

Aug 1, 07:00 AEST
Aug 13, 2022

No incidents reported.

Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 00:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:01 AEST
Scheduled - Description: Worldline will be carrying out maintenance work during this window

Service Impacted: Click

Outage Details: You may experience a potential outage of up to 10 mins during this scheduled maintenance window.

Outage Duration: Up to 10 minutes


Additional information on recent Click releases can be found in the API specification: http://docs.dev.paymark.nz/click/#click-feature-releases.



Our Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.​



We apologise for any inconvenience this may cause. Thank you for your continued support.

Aug 1, 07:06 AEST
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 22:01 AEST
Scheduled - Change #: INF-15218

Outage Duration: Up to 10 minutes

Service Impacted: Linked Gateway 2.0

Description: Worldline will be carrying out maintenance work during this window.

Outage Details: You may experience intermittent outages during this scheduled maintenance window.



The Worldline Customer Support Helpdesk will be available for support during and post this period, so please do not hesitate to contact us
on 0800 729 627.​

We apologise for any inconvenience this may cause. Thank you for your continued support.

Aug 3, 13:48 AEST
Aug 11, 2022
Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 AEST
Scheduled - Change: CHG0204520 - NZ-2022-R08 - TSS, TSS-PIM, TSS-SE Release
This is notification of the changes for the latest Verifone Gateway Maintenance Release.

When will this happen?
Node 2
Ø Start: 10/08/2022 00:00 NZT
Ø End: 10/08/2022 03:00 NZT
Ø Rollback: 10/08/2022 03:00 – 04:00 NZT

Node 1
Ø Start: 10/08/2022 03:00 NZT
Ø End: 10/08/2022 06:00 NZT
Ø Rollback: 10/08/2022 06:00 – 07:00 NZT

Impact:
Connections to each Node will be unavailable while the changes are being implemented.

The changes will be verified at the completion of each phase of the Release.

Aug 9, 07:28 AEST
Completed - The scheduled maintenance has been completed.
Aug 10, 04:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 AEST
Scheduled - Change: CHG0201615
This is notification of a firewall upgrade for Verifone Node 1.

When will this happen?
Node 1
Ø Start: 10/08/2022 00:00 NZT
Ø End: 10/08/2022 05:00 NZT
Ø Rollback: 10/08/2022 05:00 – 06:00 NZT

Impact:
Node 1 will be unavailable while the changes are being implemented – Node 2 will be fully available for processing transactions.
The change will be verified on completion.

Aug 8, 07:44 AEST
Completed - The scheduled maintenance has been completed.
Aug 10, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:02 AEST
Scheduled - Change #: INF-15250

Outage Duration: Up to 15 minutes

Service Impacted: Click

Description: Worldline will be carrying out maintenance work during this window

Outage Details: You may experience a potential outage of up to 15 mins during this scheduled maintenance window.


Our Customer Care Helpdesk will be available for support during and post this period, so please do not hesitate to contact us on 0800 729 627.​

We apologise for any inconvenience this may cause. Thank you for your continued support.

Aug 3, 13:57 AEST
Completed - The scheduled maintenance has been completed.
Aug 10, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:02 AEST
Scheduled - Change #: INF-15250

Outage Duration: Up to 15 minute

Service Impacted: Linked Gateway 2.0

Description: Worldline will be carrying out maintenance work during this window.

Outage Details: You may experience intermittent outages during this scheduled maintenance window.



The Worldline Customer Support Helpdesk will be available for support during and post this period, so please do not hesitate to contact us

on 0800 729 627.​


We apologise for any inconvenience this may cause. Thank you for your continued support.

Aug 3, 13:46 AEST
Aug 9, 2022
Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 06:02 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 AEST
Scheduled - Description of Maintenance: Bank Interface Maintenance FDI AU #00077560

Duration: 7-Aug-2022 2am to 6am AEST

Outage / Impact: FDI (FiServ) have informed Bambora of upgrades they will be completing on their switch, which will require a scheduled outage for the duration of the change.
Bambora recommend delaying any payment submission until after this window has passed.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Jul 22, 14:01 AEST
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 AEST
Scheduled - As part of the change, the SSL certificate that is used to establish a secure connection with the xTP Online platform is being renewed.

Impact details:

There may be the potential for in-flight transactions to be impacted during the changes. Any in-flight transactions impacted should be successful on retry by the cardholder.

Jul 29, 11:58 AEST
Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:01 AEST
Scheduled - Dear Customer,

Please be advised of the following maintenance activity to ACI Worldwide's production environment.

Reference: 03444001

Description: ACI will be performing regular maintenance on the ReDi servers.

Impact: During the window, the ReDi interface will remain available but no new data will populate until the maintenance has ended.

No impact to transaction-processing or fraud-screening systems is expected.

Jul 25, 07:44 AEST
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 AEST
Scheduled - As part of the change, the SSL certificate that is used to establish a secure connection with the xTP Online platform is being renewed.

Impact details:

There may be the potential for in-flight transactions to be impacted during the changes. Any in-flight transactions impacted should be successful on retry by the cardholder.

Jul 29, 11:57 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:01 AEST
Scheduled - Description of Maintenance: Emergency Infrastructure Maintenance – SSL Certificate Renewal

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.


If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Jul 28, 12:43 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 17:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 14:31 AEST
Scheduled - Description of Maintenance: Emergency Application Maintenance

Outage/Impact: Bambora does not anticipate /any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Aug 2, 18:46 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:01 AEST
Scheduled - Description of Maintenance: Emergency Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.


If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Aug 2, 18:42 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 13:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 AEST
Scheduled - Description of Maintenance: Emergency Application Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during the designated maintenance window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477

Aug 2, 18:53 AEST
Completed - The scheduled maintenance has been completed.
Aug 3, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:00 AEST
Scheduled - Please see below notification of a Verifone Node 1 firewall upgrade:

NZ Change Notification
NZ1 Firewall upgrade

Change:
This is notification of a firewall upgrade for Verifone Node 1.

When will this happen?
Node 1
> Start: 03/08/2022 00:00 NZT
> End: 03/08/2022 05:00 NZT

Impact:
Node 1 will be unavailable while the changes are being implemented – Node 2 will be fully available for processing transactions.

Jul 28, 16:14 AEST