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Welcome to Bambora's home for Status Updates.

Bambora Products Operational
Integrated & Custom Checkout Operational
Standard Checkout & Invoice Pay Operational
API Webservices ? Operational
Mobile SDK Operational
Batch processing ? Operational
Bambora Backoffice (PRM) ? Operational
IVR - Australia ? Operational
IVR - New Zealand ? Operational
Demo platform ? Operational
Bambora Fraud Defend ? Operational
Access IPG Operational
Access Optus Operational
Transaction Processing Operational
SFTP Operational
iPayRent ? Operational
Bambora Bank Links Operational
CBA Operational
FDI AU Operational
FDI NZ Operational
ANZ Operational
Verifone Operational
Coles Operational
NAB Operational
Paymark Operational
Other Bank links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We're performing scheduled maintenance which may impact some CommBank debit card transactions on our merchant terminals. We apologise in advance for any inconvenience this may cause your business.

During the maintenance period your terminal will process some CommBank debit card transactions in offline mode. Any payment over the offline limit will decline with Z3, 91, X0 & S0 error codes. You can contact our Merchant Helpdesk to confirm your offline limit.
Posted on Jan 20, 08:49 AEDT
Description of Maintenance: Routine Patching Maintenance on Demo

Outage/Impact: Clients connecting to our DEMO/UAT environment may experience two intermittent service interruptions, of up to 5 minutes in duration each, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Posted on Jan 25, 05:41 AEDT
Impact:

During the scheduled maintenance, the interchange links with interface partners handling transactions from EFTPOS, ATM/POS and Gateway will be refreshed.
The refresh will be performed at one link at a time, with the alternate links, if any, available to carry traffic.
For interfaces without alternative links, there could be an impact to transaction processing for approximately 30 seconds during the refresh.

Should your operational area have any technical queries regarding this maintenance, please use your standard escalation process and quote change reference number CHG000321322.
Posted on Jan 18, 10:12 AEDT
ACI Maintenance #00029667 Feb 2, 09:30-10:30 AEDT
Description: ACI will be performing maintenance on ReDi servers.

Impact: During the window, the ReDi application will not be available.

No impact to transaction processing or fraud screening systems is expected.

Affected Services

ACI Secure eCommerce: ReDi
Posted on Jan 21, 06:09 AEDT
Description: ACI will be performing regular maintenance on the ReDi servers.

Impact: During the window, the ReDi Bi interface will be available, but no new data will populate until the maintenance has ended.

No impact to transaction-processing or fraud-screening systems is expected.
Posted on Jan 25, 08:49 AEDT
Production web servers Apdex score (user experience)
Fetching
Past Incidents
Jan 25, 2022
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: ANZ Interchange AU Errors

Impact Summary: Transactions submitted via ANZ MIGS VPC between 11:33 - 11:44 AEDT may have returned an error.

Cause: Under Investigation - Connection error

Resolution Summary: Bank link stabilised

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jan 25, 11:30 AEDT
Jan 24, 2022
Completed - The scheduled maintenance has been completed.
Jan 24, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:00 AEDT
Scheduled - Description of Maintenance: *.ippayments.com.au SSL Certificate Renewal on Bambora Services

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during this maintenance.

If you utilise the certificate for additional trust verification, Bambora recommends that you confirm your system connection requirement.
New certificate requests should be submitted, prior to the change date, via the Bambora support team on:

Email:support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 21, 19:12 AEDT
Completed - The scheduled maintenance has been completed.
Jan 24, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:00 AEDT
Scheduled - Description of Maintenance: *.ippayments.com.au SSL Certificate Renewal on IVR Services

Outage/Impact: Clients using Bambora IVR services will experience an outage up to 5 minutes during the change window.

If you have any concerns, please don't hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 13, 06:17 AEDT
Completed - The scheduled maintenance has been completed.
Jan 24, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 02:00 AEDT
Scheduled - Outage/Impact: Transaction processing through Commlink will experience an outage for up to 10 minutes. Bambora does not anticipate any interruption to transaction processing through other bank links or other functionality during this maintenance.

If you utilise the certificate for additional trust verification, Bambora recommends that you confirm your system connection requirement.
New certificate requests should be submitted, prior to the change date, via the Bambora support team on:

Email:support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 21, 19:11 AEDT
Jan 23, 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:01 AEDT
Scheduled - Description of Maintenance: Routine Database maintenance

Outage/Impact: : Clients using our service may experience intermittent service interruptions, of up to 12 seconds in duration, during the designated change window.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 5, 12:42 AEDT
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 04:01 AEDT
Scheduled - Description: We're performing scheduled maintenance which may impact some CommBank debit card transactions on our merchant terminals.

Impact/Outage: may impact some CommBank debit card transactions on our merchant terminals.
Jan 17, 10:45 AEDT
Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:30 AEDT
Scheduled - Description: ACI will be performing maintenance on ReDi servers.

Impact: The ReDi interface will remain available throughout the maintenance period but clients may be logged out momentarily during the window. Should this happen, clients will be able to log back on again straight away.

No impact to transaction processing or fraud screening systems is expected.
Jan 20, 05:38 AEDT
Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 17:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:00 AEDT
Scheduled - Description of Maintenance: *.ippayments.com.au SSL Certificate Renewal on Bambora Services

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during this maintenance.

If you utilise the certificate for additional trust verification, Bambora recommends that you confirm your system connection requirement.
New certificate requests should be submitted, prior to the change date, via the Bambora support team on:

Email:support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 5, 12:48 AEDT
Completed - The scheduled maintenance has been completed.
Jan 19, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:01 AEDT
Scheduled - Description of Maintenance: *.ippayments.com.au SSL Certificate Renewal on Bambora Services

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during this maintenance.

If you utilise the certificate for additional trust verification, Bambora recommends that you confirm your system connection requirement.
New certificate requests should be submitted, prior to the change date, via the Bambora support team on:

Email:support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 5, 12:45 AEDT
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - Bambora has resolved the incident and are continuing to monitor. Please find further details below:

Details: Paymark Linked Gateway Errors

Impact Summary: Transactions submitted between 19:31 & 20:28 may have returned an error.

Cause: Paymark has confirmed they experienced an internal outage during this time.

Resolution Summary: Link restored at 20:28

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Jan 17, 20:52 AEDT
Investigating - Bambora would like to advise that we are currently experiencing some issues within our environment.

Transactions submitted via Paymark Linked Gateway since 19:31 may return an error.

Bambora are actively investigating this issue and will provide an update shortly with more details.

If you are experiencing issues with your service, please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 17, 20:23 AEDT
Completed - The scheduled maintenance has been completed.
Jan 17, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 AEDT
Scheduled - Description of Maintenance: This is notification of the changes for the latest Verifone Gateway Maintenance Release.

Outage / Impact: Each Node will be unavailable while the changes are being implemented.
The changes will be verified at the completion of each phase of the Release.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 13, 16:08 AEDT
Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:00 AEDT
Update - Description: Production Compliance Maintenance

Bambora's scheduled production maintenance will proceed this Sunday. As such, batch processing will be delayed for up to three hours, while all other services will be available as usual between 0900 and 1800 AEDT on Sunday, January 16.

For further updates ahead of and during this important maintenance, please return here.

If you have any questions regarding this maintenance activity, please contact our support team on:

Email: support.apac@bambora.com

Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 12, 10:50 AEDT
Scheduled - Description: Production Compliance Maintenance

Bambora’s ongoing commitment to providing seamless payment services requires us to perform compliance maintenance to our production environment. Bambora does not anticipate any interruption to transaction processing during the designated maintenance window. Batch processing will be delayed for up to three hours, while all other services will be available as usual.

Below is a timeline to clarify the process taken by the our team during the scheduled maintenance.

0900 AEDT Sunday, January 16 : Maintenance window opens

1800 AEDT Sunday, January 16 : Maintenance window closes

If you have any questions regarding this maintenance activity, please contact our support team on:

Email: support.apac@bambora.com

Phone: Australia 1300 721 163 / New Zealand 0508 477 477
Dec 16, 14:27 AEDT
Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 AEDT
Scheduled - Please be advised that Coles will be conducting maintenance works on one of our EFT Switch environment on 15/01/2022 between the hours of 00:00 - 01:00 AM AEDT.

As a result we do not expect there will be an outage to the links, but request that should you have any issues with the Coles links during this time that you contact (+613) 98256599, Option 1 and quote Change Number CHG0203841
Jan 14, 13:52 AEDT
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 AEDT
Scheduled - Description of Maintenance: Worldline will be carrying out maintenance work during this window

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 11, 19:43 AEDT
Completed - The scheduled maintenance has been completed.
Jan 13, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:01 AEDT
Scheduled - Description of Maintenance: Standard Infrastructure Maintenance

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during this maintenance.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 5, 12:40 AEDT
Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 AEDT
Scheduled - Dear Customer,

Please be advised of the following maintenance release to ACI Worldwide's production environment.

Reference: 03379405

Description: ACI will be deploying some look-and-feel enhancements to the Control Center interface, including a revised color scheme. There are no changes to feature-functionality included in this release.

Impact: No impact to service is expected as a result of this change. The Control Center interface (and services such as CSI and ReDi) will remain available throughout.

Affected Services

ACI Secure eCommerce: CSI, ReDi, Rule Manager

Start Date/Time

January 13, 2022 05:00 AM Australian Eastern Daylight Time

End Date/Time

January 13, 2022 10:00 AM Australian Eastern Daylight Time

If you have any questions regarding this event, please contact our HELP24 team by raising a case via the eSupport Portal.
Jan 5, 06:19 AEDT
Completed - The scheduled maintenance has been completed.
Jan 13, 06:01 AEDT
Scheduled - Important Notice: Transport Layer Service – TLS 1.1 UAT Retirement
This service is the protocol that provides privacy and data integrity between communicating computer applications. In preparation of the retirement of TLS 1.1 in production (date to be confirmed), Bambora wishes to advise that the matching changes have been made in our UAT environment and the environment is ready for testing.

What does this mean for me/my business?
All services that utilise TLS to communicate to the Bambora UAT environment must connect via TLS version 1.2 or 1.3, to ensure a successful connection. As all services are impacted, this will include:
• API – all API services (including API payment processing and reporting)
• HPP/iHPP payment pages where a customer is using an outdated browser that does not support TLS 1.2 or 1.3
• SFTP – batch payments, reporting, file mobility
• Access to PRM/Bambora BackOffice – applies to end users using an outdated browser

How do I know if I’m impacted?
The client-side connection dictates what TLS standard is utilised to connect to Bambora, therefore we’re not privy to your system configuration. You’ll need an IT professional to check your outbound connections to the Bambora UAT environment, ensuring they are connecting via TLS 1.2 or 1.3.

Customers using only HPP/iHPP (payment iFrames), iPayRent and Bambora’s BackOffice will not need to make any IT changes, except ensuring your web browser is up-to-date.

Why are these changes necessary?
As a payments service provider, it’s important that Bambora comply with the newest security standards to protect you, and your customers’ data. As such, Bambora are making amendments to our TLS encryption requirements, as per the Payments Card Industry - Data Security Standards (PCI-DSS).

If you’ve any queries, or wish to discuss these changes further, please contact the Bambora support team at support.apac@bambora.com.
Jul 29, 11:37 AEST
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 AEDT
Scheduled - Description of Maintenance: Worldline will be carrying out maintenance work during this window

Outage / Impact: We expect this to be an outage free deployment.

If you have any questions regarding this maintenance activity please contact support on:
Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 11, 19:42 AEDT
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 AEDT
Scheduled - Description of Maintenance: *.ippayments.com.au SSL Certificate Renewal on IVR Services

Outage/Impact: Bambora does not anticipate any interruption to transaction processing or other functionality during this maintenance.

If you have any concerns, please don’t hesitate to contact the Bambora support team on:

Email: support.apac@bambora.com
Phone: Australia - 1300 721 163 / New Zealand - 0508 477 477
Jan 5, 12:39 AEDT
Jan 11, 2022

No incidents reported.