P2 - Commonwealth (CBA) Mastercard Outage #235470

Incident Report for Bambora

Resolved

Bambora would like to advise that Commonwealth (CBA) has resolved the incident and are continuing to monitor it.

Impact Summary: Customer using Commonwealth (CBA) Mastercard may experience timeout or decline response when sending requests to Bambora.

If you have any concerns please don't hesitate to contact the Bambora support team.

Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477

Posted Sep 12, 2021 - 17:44 AEST

Identified

Bambora would like to advise that we are noticing a high number of declines while processing Commonwealth(CBA) Mastercard.

Impact Summary: Customer using Commonwealth (CBA) Mastercard may experience timeout or decline response when sending requests to Bambora.

Cause: Commonwealth(CBA) is currently investigating this issue.

If you have any concerns, please don’t hesitate to contact the Bambora support team.
Email: support.apac@bambora.com
Phone: Australia 1300 721 163 / New Zealand 0508 477 477

Posted Sep 12, 2021 - 13:56 AEST

This incident affected: Bambora Products (Transaction Processing).